Boise, Idaho - Since 1963
Privacy Policy
Northwest Heating & Air Conditioning, Inc. – Boise, Idaho Last Updated: August 2026
Northwest Heating & Air Conditioning, Inc. (“Northwest HVAC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request service, or interact with our team.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily submit, including:
Name
Email address
Phone number
Service address
Details about your HVAC system or service request
Information submitted through contact forms, quote requests, or scheduling tools
Automatically Collected Information
When you visit our website, certain data may be collected automatically, such as:
IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and similar tracking technologies
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
Provide HVAC services, quotes, and customer support
Schedule appointments and communicate about service requests
Improve our website, services, and customer experience
Send updates, service reminders, or promotional offers (opt‑out available)
Maintain safety, compliance, and internal recordkeeping
Diagnose website performance issues and prevent fraud
We do not sell your personal information.
3. Sharing Your Information
We may share your information only with:
Trusted service partners assisting with scheduling, payment processing, or communication
Technicians and staff who need the information to perform HVAC services
Legal authorities, when required to comply with law or protect our rights
Analytics providers (e.g., Google Analytics) to improve site performance
We do not share your information with third parties for unrelated marketing.
4. Cookies & Tracking Technologies
Our website may use cookies, pixels, and analytics tools to:
Remember your preferences
Improve website functionality
Analyze traffic and user behavior
You can disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure, and we cannot guarantee absolute protection.
6. Your Choices & Rights
You may:
Request access to the personal information we hold
Ask us to update or correct your information
Request deletion of your information (unless required for service or legal reasons)
Opt out of marketing communications at any time
To make a request, contact us using the information below.
7. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect information from children.
8. Links to Third‑Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
Northwest Heating & Air Conditioning, Inc. Boise, Idaho Email: info@northwesthvac.com Website: northwesthvac.net
If you have questions about this Privacy Policy or how your information is handled, please contact us. info@northwesthvac.com